What you agree to
You are agreeing for yourself, or for the company whose account you are opening. You need authority to do that, and a real email you control.
The service
Bugwalk records events from your app, keeps a timeline per person, and can run an investigation that reads that timeline and the repositories you connect. We provide the hosted service as it runs today. An investigation can be wrong. Read the citations before you act on a report.
Your account
Keep the password to yourself. You are responsible for what members of the workspace do with it. Do not share a login. If you think someone else has it, change the password and email [email protected].
Data from your app
You decide what your app sends. You are responsible for telling the people who use your app that visits are recorded, and for having the right to send that data to Bugwalk. Do not send data you are not allowed to share.
You keep your code, your events, and your customers’ data. We use them to run the product for you: to store the timeline, to show it to your members, and to write an investigation when you ask. The Privacy page says how that works and how long it stays.
Acceptable use
Do not use Bugwalk to break the law, to probe systems you do not own, to store malware, or to send data you have no right to send. Do not interfere with another workspace, or try to get past a plan limit by abusing the API.
We can suspend an account that does this. We email you when we can do so without making the problem worse.
Repositories
Connecting GitHub lets Bugwalk pull the repositories you select, run their tests, create one branch, and open a pull request. That grant ends when you disconnect the repository or uninstall the app. Bugwalk will not push to the default branch, comment, merge, or write to your database.
Plans and payment
Pro and Team are billed monthly through Polar. A 3-day trial asks for a card so the plan can continue without a gap. You are not charged until the trial ends. Extra events on Pro and Team are billed as you use them, and we email you before that starts. A missed payment pauses recording. Bugwalk does not store your card number.
You can change or cancel the plan from Account. A change is prorated for the rest of the period. Fees already due stay due. Polar may add tax where it applies.
Uptime and investigations
We run the hosted service with care. We do not promise it will be up at every moment. Enterprise can add an SLA in a separate agreement. Self-hosting is available if you would rather run the server yourself.
Closing an account
You can stop by canceling the plan and emailing [email protected] to close the account. We delete the account and the workspace data we still hold, except records we must keep for tax or for a dispute that is already open.
We can close an account that breaks these terms, or that we cannot keep serving. We email the account when we do.
Your code stays yours
You keep the rights to your code and your data. We keep Bugwalk: the hosted product, the site, and the name. Feedback you send us can be used to improve the product, with no obligation to pay for it.
Liability
To the extent the law allows, Bugwalk is not liable for lost profits, lost data, or indirect damage arising from the hosted service. Our total liability for a claim about the service is limited to the fees you paid us for it in the three months before the claim. This does not limit liability the law says we cannot limit.
Changes
We can update these terms. The date at the top changes when we do. If a change reduces what the plan includes, or takes new rights over your data, we email the account before it applies. If you keep using the hosted product after that, the new terms apply.
Contact
Write to [email protected]. If something is wrong, start there and we will try to sort it out before anyone calls a lawyer.