Journeys

What a journey is

A journey is one person, across all of their sessions. It is the list you open from People: when they first showed up, how many visits, and each visit in order.

A session is one continuous visit. A new session starts after 30 minutes with no events. A journey is those visits stacked, so you can see that checkout failed today and also failed last Tuesday.

How one starts

Call identify() with the id or email you already have for that person. From then on, events in that browser and the matching backend requests attach to them. Background work uses forPerson with those same fields, on a new session for that iteration.

If two devices sign in as the same id, they are the same person. If you never call identify() or forPerson(), the events stay on an anonymous session and do not appear under People.

How to open one

Open People, search, and open the person. Each row is a session: when it started, how many events, the release, the environment, and whether it ended in an error. Open a session to scrub the timeline. The journey is the list of visits. The session is one visit.